Privacy Policy
At “I Do” Crowning Jewels we respect your privacy and will not share your personal information under any circumstance without your written permission to do so. We do not share our contacts with other vendors or creditors!
Ordering
Feel free to peruse our catalog page for current inventory. If you see something you would like to purchase, please call the telephone numbers listed on our contact page. If you prefer you may send an email inquiry and we will be prompt in our reply. Our company offers a variety of colors, natural stones, Swarovski crystals and pearls, freshwater pearls and semi precious stones. All jewels are set in Sterling Silver, 14k Gold Filled wire and or Soft Flex stringing materials.
Ordering Lead Time
In stock merchandise will be sent out within two to three business days unless otherwise stated on the purchase agreement. Custom work will vary in length from 2 to 6 weeks. Please allow flexibility during the busy bridal season from February through September. There are rush orders available for a nominal fee. Prices vary according to the size of the order and time frame required. Please call and we can discuss your needs.
Return Policy
We will make every effort to accommodate your needs when ordering and making purchases. If for some reason you are not pleased with your item(s) purchased we will return or exchange the items within 14 days of their original purchase date. Returned merchandise must be returned in the original new condition for full credit. If your items arrive damaged we will replace them at no additional cost after the return is received. We require insurance on all packages to take care of any mailing mishaps. In some situations there will be a 20% restocking fee for returns at our discretion.
Custom Orders
Our custom orders will be handled with the utmost care. Special attention to details is involved in this process. Our company would like to ensure your complete satisfaction so we make sure you are involved throughout the design process. After the initial design concept we will have you sign off on proceeding with the custom order. We can email photos of the design concepts as we progress. We require a 50% deposit for custom work and full payment is due at the completion of the project. A large selection of colors and materials will be at your disposal for creating that one-of-a- kind masterpiece. Our goal is to please our customers. There are no returns on custom orders so we make sure you are happy with your selections before the creation becomes a reality. If you are not 100% satisfied we will work with the design until you are!
Mailing Policy
First class mailing rates as of May 14th, 2007. We mail priority mail through the United States Postal Service. Fees are as follows:
Cost $4.60 plus $1.60 (insurance) for small purchases insured up to $50.00.
Cost $4.60 plus $2.05 (insurance) for purchases insured up to $100.00
On orders over $100.00 value there will be a small additional fee on the insurance amount as it goes up in increments. This will fluctuate depending on the dollar amount purchased. You are welcome to discuss the mailing details and fees at your time of purchase. This is our policy on orders mailed within the United States. For orders mailed abroad (outside the U.S.) we will discuss fees on an individual basis.
Payments Accepted
The following is the method of payments we accept: Visa, MasterCard, cash, personal checks with valid identification, money orders, cashiers checks and PayPal.
Wholesale Accounts
We would love to establish a wholesale account with you if you are interested.
Please send an inquiry to ladydi@san.rr.comThere is a minimum purchase of $500.00 and you must have a valid business license and resale identification number.
Thank you!